Five Reasons a Telephone Answering Service Makes Sense for Your Business
Based on statistics, more than 60% of people who are received by an answering machine would not leave a message and simply hang up. If you are busy with other calls or not in the office, new business can be lost if a prospective client could not speak to a live person. That’s where telephone answering services come in, and there are solid reasons you should consider them for your business.
Available Round the Clock
Your calls may be taken on overflow at daytime business hours, meaning you will never miss a call even if you are busy helping other clients. When it comes to after-hour calls, can you picture how many you could miss without an after-hours answering ability? The era of working Monday-Friday, 9am-5pm is long gone. Plenty of companies are shocked to learn how many calls they miss once their office is closed..
More Cost-effective than a Full-Time Receptionist
The service is certainly cheaper in comparison to a full-time receptionist. In what ways? If you hire a receptionist, you can spend a lot without getting full value for money, considering they will likely not be productive enough for the entire span of their shift. In contrast, you only pay actual times worked when you use a telephone answering service. Therefore, if nobody calls you on a certain day, you pay nothing.
Projects a Professional Image
If you select a good answering service, your calls will be handled in a professional manner, according to any particular instructions you may have for the staff, such as using your preferred company greeting. It would never occur to the caller that they are speaking to somebody who’s not even in your office. Established telephone answering services can help give your company a professional image you can trust on.
More Efficient Operations
Some of the biggest distractions in the workplace are telephone calls. Constant interruption while you’re working breaks your momentum, and you will end up finishing even the simplest tasks twice as long as you normally could. If there are 80 calls made to your office a day, that means one person will take at least 1 call with 4-minute intervals.
Reliable Disaster Recovery Service
Finally, if you run everything in-house, you are practically at the mercy of your power, telephone and Internet company. If any of these goes goes down, which does happen every now and then, then you have no choice but to stop taking calls or processing orders. When you use a telephone answering service, then you know a backup strategy will be available and ready at your disposal. This allows you to keep taking your calls while the issue is being resolved. In short, disruption to your business may be kept to a minimum.