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Five Reasons to Hire a Business Telephone Answering Service

It is proven that when callers get an answering machine, more than 60% of would automatically hang up instead of leaving a message. If you are busy taking other calls or are not even in the office, you could lose new business if a probable client could not talk to a real person. That’s where telephone answering services come in, and there are solid reasons you should consider them for your business.

Available for 24 Hours

Your calls will be answered during your day business hours, which means you don’t have to miss calls, even when you are helping many other clients. As for your out-of-hours calls, how many of them do you think might you miss if you had no out-of-hours answering capacity? Gone are those times of working 9am-5pm, Monday-Friday. Plenty of companies are shocked to learn how many calls they miss once their office is closed..

More Cost-effective than a Full-Time Receptionist

Using the service is surely more cost-effective compared to hiring a full-time receptionist In what ways? Employing a receptionist can be expensive, and you usually do not get full value for money because they will likely not be highly productive for the entire duration of their shift. Using a telephone answering service, you will only pay for the times when they are actually working. Hence, if there are zero calls on a specific day, you have zero bill for that day.

Projects Professionalism

If you choose a good answering service, you can expect your calls to be answered professionally, with your preferred company greeting and any other specific guidelines you may require the staff to go by. The party calling will never have an idea that they are talking to someone out of your office. Highly reputed telephone answering services can help maintain a professional image for your company.

More Efficient Operations

Some of the biggest distractions in the workplace are telephone calls. When you are consistently being interrupted at work, your momentum is broken and you can take twice as long to finish even the smallest of tasks. If there are 80 calls made to your office a day, that means one person will take at least 1 call with 4-minute intervals.

Reliable Disaster Recovery Service

Lastly, when everything is in-house, you are virtually at the mercy of your Internet, telephone and power provider. With any of these down – which isn’t exactly a rare scenario – then you have no recourse but to stop making or accepting calls or working on any orders. With a telephone answering service, you can ensure that a backup strategy will be available. This means you can still take calls while the problem is being fixed. Thus, disruption to your business at this time can be reduced to a minimum.

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