The 10 Most Unanswered Questions about Phones

Choosing The Right Phone System

Small start-up firms or multinational corporations thrive through effective communications. This compels a company to have the right PBX phone system to connect people within its organization as well as establish linkages with the firm’s suppliers and clients.

Can a virtual phone service which does not require traditional office phones allow the company to get by? Is a traditional landline telephone service provided by a local or regional phone company adequate, or a Voice over Internet Protocol system that capitalizes on the internet provide the cost efficiency desired? If the VoIP is the choice, will the company set up the VoIP system in-house (self-hosted) or have a cloud-based system hosted by a service provider? The nature of the business of a company and how it operates dictate whether a virtual phone system, landlines, VoIP system (self-hosted or cloud-based) will be adopted. The quantity of digitalized information the company handles also impacts on the choice of the system.

System developers and vendors today offer a wide variety of PBX phone systems with various features that a company can choose from. A small business enterprise could find a cloud-based VoIP system which does not require expensive PBX hardware or trained IT staff to set up and maintain, quite an advantage. Capital could be freed up by the company for other use, instead of using it to maintain a full complement IT team, by choosing a cloud-based VoIP phone system that is easy to use, with a service provider that has 24/7 tech support and customer service.

One major consideration, especially for businesses relying on calls for revenue generation, is the overall reliability of the system and the service provider. Built-in redundancies to prevent system outages should be incorporated. An excellent service provider should have multiple data centers around the world that mirror each other and provide automatic and transparent failover to prevent service disruptions. The provider should to guarantee high call quality at all times with multiple call carriers. The system should select the path of least resistance before each call. To ensure call continuity if a carrier goes down, traffic should be automatically redirected to one of the other carriers.

A system that is quick to set up and doesn’t require special wirings or phones is more than adequate for businesses with fewer than 20 employees. Such a system could make a small outfit operate professionally with features like an auto-receptionist, ring groups and voicemail-to-email allow a small outfit to have a professional operation.

There are also service providers suitable for companies with on-the-go employees. These providers connect business phone lines to the cell and home phones of mobile workers. Some offer features that include a mobile app and the use of a “softphone” on the employee’s computer at attractive costs.

The information for guiding businesses in choosing the right PBX phone system is voluminous and can be gained by searching for applicable sites online.